Business Communication: Principles, Methods And Techniques

Size: 25.5x19.5cm, Contents: About the Authors; Preface; Part I: Introductory: Meaning and Procedure of Communication and Communication in Organisations: 1. An Introduction to Communication; Part II: Functions and Principles of Communication: 2. Objective OF Communication; 3. Types of Communication; 4. Media of Communication: Verbal and non Verbal; 5. Channels of Communication: Formal v. Information; 6. Barriers to Communication; 7. Kinesics/Body Language; 8. Paralanguage/Linguistics and Proxemics; 9. Essentials of Effective Communication; 10. Listening; Part III: Applications of Communication Systems: 11. Interview and Presentation; 12. Group Discussion and Meetings; 13. Public Speech; 14. Means of Communication; 15. Report Writing; 16. Culture and Communication and Business Etiquette; Part IV: Letter Writing and Forms of Communication: 17. Business Letters; 18. Structure and Layout of Business Letters; 19. Enquiries and Replies; 20. Orders and Their Execution; 21. Credit and Status Enquiries; 22. Collection Letters; 23. Agency Letters; 24. Sales Letters; 25. Writing of Circular Letters; 26. Complaints and Adjustments; 27. goodwill Letters; Part V. Service Matters: 28. Application Letters; 29. Office Memo, Orders, Notes; 30. Language Skills for Effective Communication; Bibliography; Index. ISBN:8176297607 xvi+660 Yr. of Pub.2006 Hard Bound